Privacy Policy

Zella Techpro Private Limited

At Zella, we respect your privacy and want to be transparent about how we handle your information. This page outlines what we collect, why we collect it, and how we use it, written in a straightforward and honest tone.

1. What Information We Collect

When you shop with us or interact with our website, we collect only the information needed to serve you better. This includes:

• Your name, phone number, and email address
• Your shipping and billing address
• Details about your order history
• Your payment method, which is processed securely through trusted payment partners
• Your IP address and browsing activity, which helps us improve our website experience

Please note that we do not store your credit card, debit card, or UPI details. All payments are handled externally through secure gateways.

2. Why We Collect This Information

We use your information to make sure your shopping experience is smooth and reliable. Specifically, your information helps us to:

• Process your orders and arrange timely delivery
• Provide you with order confirmations and shipping updates
• Offer relevant product suggestions and service improvements
• Communicate offers, updates, or launches if you have subscribed to them

We never collect more than what is necessary to serve these purposes.

3. Who We Share Your Information With

We value your trust and never sell or rent your personal information to anyone. However, to complete your orders and support your experience, we may share limited information with:

• Our delivery and courier partners, who need your name and address for order fulfillment
• Our payment partners, for safe and secure transaction processing
• Our customer service tools, to help us assist you better when you reach out

All these partners are bound by confidentiality and follow strict security practices.

4. How We Keep Your Information Safe

We follow industry-standard security practices to keep your information safe and private. Our website uses encrypted channels, secure servers, and limited internal access to protect your data from unauthorized access or misuse.

Only authorized team members and verified service providers can access this data, and only when absolutely necessary.

5. Cookies and Site Tracking

We use cookies on our website to enhance your experience. Cookies help us remember your preferences, improve page performance, and show you more relevant content.

You can manage or disable cookies from your browser settings at any time, although certain website features may not work properly if cookies are turned off.

6. Your Rights as a Customer

You have full control over your information. At any time, you can:

• Ask us what personal data we hold about you
• Request corrections to your information
• Ask us to delete your data
• Opt out of promotional communications

If you would like to do any of the above, simply contact us and we will take care of it promptly and respectfully.

7. Policy Updates

This privacy policy may be updated from time to time to reflect new regulations or service improvements. Whenever we make a significant change, we will update the date at the top of this page and notify you if needed. The current version will always be available on our website.

8. Contact Us

If you have any questions or concerns related to our privacy practices or your personal data, we encourage you to reach out. We are here to help.

Zella Techpro Private Limited
Twins Chambers, 2nd Floor
No. 824, Poonamallee High Road
Near KMC, Kilpauk, Chennai – 600010

Email: info@zella.co.in
Phone: 9361171711
Business Hours: Monday to Saturday, 10 AM to 6 PM